Privacy Policy

HealthCare ConsultLink, LLC (“HCL”, “we”, “us” or “our”) and its parent, subsidiaries, and affiliates know the privacy of your personal information is important to you. HCL is committed to protecting your privacy, so we have developed this Privacy Policy to protect the information we collect from you.

This Privacy Policy only addresses the use and disclosure of information by HCL. Other websites that may be accessible through this Website have their own privacy policies and data collection, use and disclosure practices.

This Privacy Policy covers the information that HCL collects about you both online and offline, including information that you provide to HCL online or that we collect when you interact with us through our website or any mobile application (“Website”) or through any other website, mobile application, or online service; information that you provide to us or that we collect when you interact with us offline, such as email communications made in the course of business or other circumstances where we may collection information from you or about you. The Privacy Policy also explains our practices for collecting and using that information.

By using the Website, you consent to the data practices described herein. We reserve the right to change the terms of this Privacy Policy by posting an updated version on the Website so that you are always aware of our process related to collection, use, and disclosure of information.

COLLECTION OF INFORMATION

HCL collects different types of information as explained more thoroughly below. Personal data, personal information, and personally identifiable information are all terms used interchangeably.

Information You Provide. We may collect, use, store and transfer different kinds of personal data from you which we have grouped together as follows:

1. Personally identifiable information that you voluntarily provide to us, such as your first name, last name, date of birth, e-mail address, home or work address, billing address, delivery address, or telephone number. While visiting the Website, if you provide personally identifiable information to receive information back from us, we will collect and store that personal data.
2. Financial Data includes payment card details.
3. Transaction Data includes details about payments sent and received and other details of products and services purchased from HCL.
4. Technical Data includes internet protocol (IP) address, login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices used to access the Website.
5. Profile Data includes username and password, display name, profile picture, purchases or orders, interests, preferences, location, time zone, feedback, and survey responses.
6. Usage Data includes information about how you use our Website, products and services.
7. Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.

Information Obtained from Third Parties. In some cases, we may also receive certain categories of personal information from third parties. We will use this information to supplement information we may already have about you and to communicate with and inform you of our products and services and those of our affiliates. Our basis for processing this personal information is HCL’s legitimate interest in communicating with you and personalizing marketing communications, where applicable.

Information We Gather. There is also information HCL automatically collects through automated technologies and interactions. The Website uses "cookies" to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a web page server. When you browse our Website, we or third parties such as online ad networks and those engaged in analytics collect information which can be used to identify your computer and its browser program or any mobile devices that you use to access the internet and their IP addresses, which we may use in order to infer your location.

The information is collected by installing small text files called “Cookies” and other, similar information technology techniques (which are comprehensively referred to in this document as “Cookies”). In addition to other functions, when you subsequently visit the Website, the Cookies previously stored allow us to recognize your browser. Cookies may store unique identifiers, user preferences, or other information as described below. This information can include: your IP address, browser type, domain names, access times, referring web site addresses, and device type. See “Use of Cookies” section below for more information.

USE OF COOKIES

The Website may use cookies to help you personalize your online experience. Cookies are uniquely assigned to you. If cookies are being used, you can accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer.

One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the web server that you have returned to a specific page. When you return to the Website, the information you previously provided can be retrieved, so you can easily use any Website features that you customized.

Furthermore, HCL’s basis for processing this personal information is our legitimate interest in understanding how our products and services are used, maintaining the quality of the Website, understanding general use of the Website, personalizing marketing communications (where applicable), and improving the products and services.

HCL uses Google Analytics cookies to allow us to see information on user website activities including, but not limited to, page views, source and time spent on our Website, traffic patterns, visit counts, and visit statistics. You may opt-out of our use of Google Analytics by visiting the Google Analytics opt-out page.

USE OF YOUR PERSONAL INFORMATION

HCL collects and uses your personal information to operate the Website and deliver the products and services you have requested. HCL also uses your personal information to inform you of other products or services available from HCL. HCL may also contact you via surveys to conduct research about your opinion of current services or products or of potential new services or products that may be offered. If provided to HCL, we may use your name, email address, mailing address, telephone number, or other data to communicate with you. If HCL sends you a marketing e-mail, the e-mail will include a link allowing you to opt-out of receiving future HCL marketing e-mails.

HCL keeps track of the Website and pages our customers visit within HCL, to determine what HCL services and products are the most popular. This data is used to deliver customized content and advertising within HCL to customers whose behavior indicates that they are interested in a particular subject area.

HCL may share your personal information with our affiliates, including our subsidiaries, our parent company, and its subsidiaries (collectively, our “affiliates”). We may share information with our affiliates so that they can communicate with you and provide information to you about their products and services.

HCL does not sell, rent, or lease its customer lists to third parties. Where we partner with third parties for various business purposes such as joint offerings, we may share your information with the third party consistent with the business relationship. HCL may share data with trusted partners to help us perform statistical analysis, manage email communications and newsletters, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to HCL, and they are required to maintain the confidentiality of your information.

HCL may be required to provide personal information in response to a valid court order, subpoena, government investigation, or as otherwise required or permitted by law. We also reserve the right to report to law enforcement agencies or others any activities that we, in good faith, believe to be unlawful. We may release certain personal information when we believe that such release is reasonably necessary to protect the rights, property, and safety of others and ourselves, or to detect, prevent, or otherwise address fraud, security, or technical issues.

If HCL sells or transfers ownership or control of any or all of our business, operations, or services to a third party, we reserve the right to disclose your personal information to a potential buyer both before and after the purchase. In the event the sale does not go through, we will require the potential purchaser to not use or disclose your personal information in any manner whatsoever and to permanently delete and destroy the personal information.

HCL does not use or disclose sensitive personal information, such as race, religion, or political affiliations, without your explicit consent.

ACCESS TO YOUR INFORMATION AND YOUR RIGHTS

Depending on where you live (such as in California, Colorado, or certain other U.S. states), you may have certain rights over the personal data we maintain about you. To the extent provided by the law of your jurisdiction, you may have the right to (1) access certain personal information we process about you and request details of that processing; (2) request that we update, correct, amend, erase, or restrict your personal information; or (3) exercise your right to data portability. Where provided by law, you may withdraw consent you previously provided to us or object at any time to the processing of your personal information on legitimate grounds relating to your particular situation, and we will apply your preferences going forward as appropriate.

To request to exercise these rights, please contact us by emailing us at info@hc-link.com. To help protect your privacy and maintain security, we may take steps to verify your identity before honoring your requests. To the extent permitted by applicable law, a charge may apply before we provide you with a copy of any of your personal information that we maintain. Depending on your location, you may have the right to file a complaint with a government regulator if you are not satisfied with our response.

You can limit the communications that the HCL sends to you. To opt-out of commercial emails, simply click the link labeled “unsubscribe” at the bottom of any email we send you. Please note that even if you opt-out of promotional emails, we may still need to contact you with important information about your account, in accordance with applicable data protection laws. If you have any questions about your choices or if you need any assistance with opting-out, please contact us via email to info@hc-link.com.

YOUR LEGAL RIGHTS AS A CALIFORNIA RESIDENT

If you are a California resident, under the California Consumer Privacy Act of 2018 (“CCPA”), you are entitled to the following rights:

1. Right to Access. You have the right to request, twice per year, access to what personal data Williams has collected, used, disclosed, and sold about you within the preceding twelve (12) months.
2. Right to Deletion. You have the right to request the deletion of your personal data that Williams collects or maintains, subject to certain legal exceptions.
3. Right to Non-Discrimination. You have the right to not receive discriminatory treatment if and when you exercise your rights to access, delete, or opt-out under the CCPA.
4. Right to Opt-Out. You have the right to opt-out of the sale of your personal data to third parties.

HCL does not sell your personal information that we collect to data brokers, aggregators, and other third parties for monetary compensation. Please note that we do use third-party cookies for our advertising purposes as further described in the Use of Cookies section.

To exercise your right to access or delete your personal data, you may submit a verifiable consumer request by email at info@hc-link.com. For requests submitted, you must provide us with sufficient information that allows us to reasonably verify you are the person about whom we collected the personal data and describe your request with sufficient detail to allow us to properly evaluate and respond to it. If we are not able to verify your identity for access and deletion requests with the information provided, we may ask you for additional pieces of information. Only you, or a person registered with the California Secretary of State that you authorize to act on your behalf, may make a request related to your personal data. If you are an authorized agent making a request on behalf of another individual, you must provide us with signed documentation that you are authorized to act on behalf of that individual.

DO NOT TRACK

Please note that we do not currently recognize or respond to web browser “do not track” signals or other mechanisms that may allow you to opt out of the collection of information across networks of websites and online services as there is no industry standard for how online services should respond to such signals.

SECURITY OF YOUR PERSONAL INFORMATION

HCL takes reasonable industry standard precautions to keep the Website and its systems secure and to prevent personal information from being made available to unauthorized persons or entities. We have put in place appropriate security measures that are designed to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. We have put in place procedures to deal with any suspected personal data breach.

Unfortunately, the transmission of information via the internet is not completely secure. Accordingly, we cannot guarantee the security of your information transmitted to the Website and you acknowledge that any transmission is at your own risk.

CHILDREN'’'S PRIVACY - NO INFORMATION FROM MINORS

The Website is not intended for children under 18 years of age. We will never ask for or knowingly collect information from children and no part of the Website is intended to attract anyone under the age of 18. If you think we may have collected personal information from a child through the Website, please contact us at info@hc-link.com so we can immediately delete any such information.

CHANGES TO THIS PRIVACY POLICY

Our Privacy Policy may change from time to time. We will post any privacy policy changes on our Website and, if the changes are significant, we will provide a more prominent notice. The date the Privacy Policy was last revised is identified at the top of the page. HCL encourages you to periodically review this Privacy Policy to be informed of how HCL is using your information.

HOW TO CONTACT US

HCL welcomes your comments regarding this Privacy Policy. If you believe that HCL has not adhered to this Privacy Policy, you have questions or concerns regarding this Privacy Policy, or to exercise any rights you may have under applicable law with regard to your personal information, please contact HCL at info@hc-link.com.

This Privacy Policy was last updated in May of 2024.